Preparation of your order will normally take two to three working days. At very busy times your order may take longer to prepare. Please allow this processing time PLUS the parcel transit time for your area, as shown below, to calculate an approximate delivery date for your goods.
If you have a specific deadline for delivery, to avoid disappointment, please contact us before placing your order.
Carriage Charges
We will always try to keep your carriage costs to a minimum by packing orders as efficiently as possible. However, in some instances, where both heavy and fragile items are included in an order, it may be necessary to send them separately to avoid damage.
A 25kg/25litre container of raw material (eg: liquid oil, soap base) counts as one unit for carriage purposes where no other goods can be packed with it. In either case, we will notify you of any additional cost and obtain your approval before dispatching your goods.
All orders are sent by our carrier and require a signature
UK Mainland (excludes certain areas - please see below)
Cost - £7.75 per parcel up to 30kg (packaged weight)
Normal transit time, 1-2 working days
Highlands & Islands of Scotland
Postcode areas: HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE
Cost - £12.95 per parcel up to 30kg (packaged weight)
Normal transit time 1-2 working days
Northern Ireland, Isle of Man & Isles of Scilly
Cost - £19.95 per parcel up to 30kg (packaged weight).
Transit time is normally 2-3 working days.
Channel Islands
Cost - £19.95 per parcel up to 30kg (packaged weight).
Transit time is normally 2-3 working days.
Europe
Our flat-rate fee for a parcel of up to 30kg (packaged weight), (or for an item where no other goods can be packed with it), is as follows:
Republic of Ireland, Belgium, Netherlands, Luxembourg - £16.90
France, Germany, Denmark - £16.90
Finland, Austria - £44.95
Gibraltar, Norway, Malta - £42.85
Italy & Spain - £27.55
Greece, Portugal, Sardinia, Sicily - £29.99
Czech Republic, Estonia, Latvia, Poland, Slovakia (Mainland), Slovenia, Sweden - £34.95
Hungary, Switzerland - £54.25
Azores, Balearic Islands & Madeira - £49.99
Parcel transit time is normally between 2 and 5 days.
Rest of Europe, USA, Canada, South America, Africa, Asia, Australia & New Zealand
We regret that we do not dispatch goods to these areas at the present time.